Customers
The KION Group’s industrial trucks and automation solutions are deployed in all kinds of industries.
The Industrial Trucks & Services segment has a very broadly diversified customer base, ranging from large key accounts with global operations to small and medium-sized enterprises that typically order just a few trucks each year.
The Supply Chain Solutions segment benefits from long-standing customer relationships with major players in the e-commerce and logistics sectors. They influence the performance of the segment’s new business and service business. The Dematic operating unit’s focus industries also include general merchandise, grocery wholesale and retail, fashion, food and beverages, and parcel and courier services. Together with Dematic, KION already counts among the global market leaders in most of these sectors and enjoys excellent relationships with its customers. It has been able to strengthen these relationships through joint development projects and other initiatives.
The KION brand companies again exhibited at the sector’s leading trade fairs LogiMAT, CeMAT and MODEX in various regions in 2016 in order to intensify their relationships with customers and partners. In the United States, Dematic again hosted the Material Handling & Logistics Conference in Park City, Utah, which featured a distinguished line-up of participants. More than 50 expert discussions gave existing and prospective customers the opportunity to find out about the latest supply chain trends. The Dematic Sprocket User Conference was also held during the event, focusing primarily on the automation of processes in facilities management. In Europe, STILL organised a customer day while LMH held its World of Material Handling customer event, which was attended by over 7,000 customers, dealers and business partners.
In September, Dematic opened its new Imagination Center in Heusenstamm, Germany, in which complex intralogistics processes can initially be configured in a virtual environment. This enables customers to look at a number of bespoke solutions in detail before deciding which concept to implement. Dematic is one of the first companies in Germany to offer this type of product presentation. Moreover, the KION brand companies attracted attention once again in 2016 by collecting a number of awards. In July 2016, for example, STILL received the Red Dot Award: Product Design 2016 for the EXV-SF pallet stacker. The Red Dot Award: Product Design is a mark of quality awarded only to products that clearly stand out from the rest of the field. The self-driving picking system iGo neo CX 20 was one of the winners of an award decided upon by readers of trade journal LOGISTRA in recognition of technical, business and intellectual innovations in intralogistics and commercial vehicles.