Customers

The coronavirus pandemic continues to influence day-to-day operations in every company and, at the same time, is making it more urgent to automate processes and structures. Since the start of the pandemic, the KION Group has therefore optimized its customer touchpoints by introducing new digital offerings and new digital tools.

During a digital material handling trade fair and conference held in summer 2020, customers were able to browse Linde Material Handling’s virtual booth for as long as they liked in order to find out about the latest products and solutions and ask questions in a live chat. This web chat function is also available on Linde MH’s websites and enables customers to contact the sales team directly, which is ideal in these times of travel restrictions.

Digital expert systems, such as an energy quick check and a product quick check, help customers to choose energy solutions and order-picker trucks: Customers are asked a series of questions in order to determine their specific requirements and suitable products are then suggested. The online visualization of industrial trucks using rotating 3D models helps to present the trucks’ details to customers at a time when live demonstrations in dealers’ showrooms are not possible.

STILL has expanded its intralogistics consultancy offering, which goes beyond mere product or systems advice and is crucial when putting together end-to-end process-based solutions. Working closely with the customer, STILL’s specialists combine all of the elements of the flow of goods and information to create an intelligent logistics concept that meets the customer’s needs and requirements.

At a Project Excellence Day for intralogistics consultants, Dematic presented innovative approaches in the field of compact, automated solutions for storage, retrieval, and order picking. Based on examples of best practice, industry experts also discussed the latest developments and requirements, including in connection with the coronavirus pandemic.