Customers

The KION Group’s industrial trucks and supply chain solutions are deployed in all kinds of industries.

The Industrial Trucks & Services segment has a very broadly diversified customer base, ranging from large key accounts with global operations to small and medium-sized enterprises that typically order just a few trucks each year.

The Supply Chain Solutions segment benefits from long-standing customer relationships with major players in the e-commerce and logistics sectors. They influence the success of the segment’s new business and service business. Specific product solutions and customer retention formats help Dematic to further consolidate its position in major customer sectors, including general merchandise, grocery wholesale and retail, fashion, food and beverages, and parcel and courier services. The KION Group already ranks among the global market leaders in most of these sectors and enjoys excellent relationships with its customers. It has been able to extend these relationships through joint development projects and other initiatives.

The KION brand companies again exhibited at the sector’s leading trade fairs in various regions in 2018 in order to intensify their collaboration with customers and partners.

At the World of Material Handling event in June, Linde and its partners – including Dematic for the first time – presented solutions for efficient, affordable and safe intralogistics to more than 5,000 visitors. The topics in the spotlight were loading and unloading, goods handling in high-rack warehouses and fully and semi-automated solutions for picking and transport between individual production steps. There was a particular focus on specific sectors, for example through special formats for grocery wholesale and retail, transport logistics and the construction industry.

STILL presented mainly compact trucks at the 2018 Logistics & Distribution fair in Brussels, where the new RX 20 electric forklift truck won the Best of Handling award. STILL also showcased its platform concept for digitalised intralogistics of the future at the Zukunftskongress Logistik trade show in Dortmund. Among the products unveiled at CeMAT 2018 were innovative fleet management solutions from STILL. Baoli participated in various trade fairs, including an event in Dubai.

At LogiMAT in Stuttgart, Dematic presented industry-specific automation solutions and hosted a Logistics Supply Chain Day at its site in Heusenstamm. Dematic also launched European Customer Days 2018, a series of events for customers from the textile and fashion wholesale/retail industries that was supported through participation in the Fashion Supply Chain Summit. The autumn saw the launch of European Service Days, a platform where service teams from across Europe can find out more about preventative measures for automation solutions. At MODEX 2018 in Atlanta, Dematic showcased its comprehensive range of products and solutions, while at EXCHAINGE it presented sector-specific automation solutions and highlighted the digital transformation’s potential benefits for the supply chain. Dematic also supported the Material Handling & Logistics Conference in Utah, where customers and industry experts engaged in dialogue in a wide range of workshops and lectures on new trends and applications.